Privacy Policy

Your privacy and confidentiality are of utmost importance to all of us at Portobello Health Hub. 

Your contact details are required when booking and may be used for arranging future appointments, contacting for rearranging - in case of sickness and follow up treatment care. 

• Name, title and date of birth
• Contact information including email address, telephone numbers and home address
• Emergency contact or next of kin details
• Medical history and other health related information provided on the consultation form and discussed during the first and subsequent treatments
• Treatment detail and assessment notes which will be recorded after each massage session.
• Follow up information which may be discussed with you by phone email or text after your treatment
• Diarised records of appointment times

In order to provide an effective and safe  therapy treatment, we require information about your current health and your medical history. This information is used only to provide you with the best possible course of treatment and advises.

All therapists are qualified and insured to follow confidentiality requirements. 

We use secure servers, firewalls, and encryption technology to protect your personal information. We also limit access to your personal information to authorized personnel who need it to provide our services to you. 

We will not share your personal information with third parties unless required by law. 

Portobello Health Hub will hold clients records for 7 years from the date of the clients last visit or, if the client is a child, until his or her 25th birthday if the client was 17 when the treatment ended.

This means there is a ‘ legitimate interest’ in retaining records for this period

Records are required additionally for professional indemnity insurance purposes which also represents a legitimate interest.

Disposal of Data: Once per year, Portobello Health Hub will review all client records and destroy any records that are no longer bound by the regulated legal timescale for such records to be held.

 You have the right to access, correct, and delete your personal information. You also have the right to object to the processing of your personal information, withdraw your consent, and lodge a complaint with the supervisory authority. If you wish to exercise any of these rights, please contact us using the contact information provided below. 

Contact Us

Portobello Health Hub

95 Portobello HIgh St

EH15 1AW

0131 285 3551

info@portobellohealthhub.co.uk